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Privacy Policy

Privacy Policy for Online Shopping

About Us

Jb Retail 2401 (pty) ltd, registration number 2018/427370/07 is a family-owned business trading as Richdens SUPERSPAR. We are located in Durban, 01 Saint Margarets Road, Hillcrest. We sell a wide range of food items specialising in quality fresh foods. We have over 15 000 different products in stock and believe is delivering the best quality products at our best prices via our family driven customer care methods.

Government Laws

The Company is committed to business practices in compliance with all relevant legislation, which includes the Protection of Personal Information Act 4 of 2013 (“the POPIA”), once in operation, the Electronic Communications and Transaction Act 25 of 2002 (“the ECTA”), the Promotion of Access to Information Act 2 of 2000 (“the PAIA”) and the Consumer Protection Act 68 of 2009 (“the CPA”), particularly Section 11 of the CPA for the purposes of this policy.

JB RETAIL 2401 (Pty) Ltd hereinafter referred to as Richdens SUPERSPAR respects the right to privacy and confidentiality and is committed to maintaining the privacy and security of its customers, suppliers, (“stakeholders”) information. Our data base is encrypted in transit and at rest and has an SSL certificate safeguarding personal information.

Contact Us

We are contactable via email on management@richdensspar.co.za or via the landline +27031 7615540. Our Trading hours are form 7 am until 8 pm daily.

Purpose

This policy sets out JB RETAIL 2401(Pty) Ltd.’s commitment, principles and practices to complying with the POPIA.

Scope

This policy applies to the processing of personal information by all employees, employed by the Company, all business units of the Company and all stakeholders who interact with the Company and is fully binding on all stakeholders.
Employees, business units and stakeholders are expected to be familiar with, and to comply with this policy. Failure to do so by employees may result in disciplinary action.

The Company will ensure that all contracts with third parties will comply with the principles set out in this policy.

Consent

Richdens SUPERSPAR will not process stakeholders’ information without obtaining stakeholders’ consent.

In respect of all marketing activities relating to the Company’s services and/or products, consent to collect or use information will be obtained. Consumers will be given an option to opt-in or opt-out of any electronic communication.

In respect of other activities, consent to collect or use will be obtained via acknowledgement by the stakeholder concerned that the Company is collecting his or her personal information. This acknowledgment will be contained in all documents where personal information is collected, including any contracts concluded with the Company or the stakeholder will be specifically requested to sign an acknowledgment of the collection of personal information.

If information is collected through a third party, the third party will be requested to sign a declaration that they comply with the POPIA requirements.

Collecting Information

The type of information collected varies. Information includes any personal information as defined in the POPIA, but is not limited to details such as name, age, ID numbers, registration numbers, addresses and other contact details, liabilities, income and payments records, financial information and banking details such as account numbers, and biometric details such as fingerprints.

Stakeholders’ information in general refers to information submitted to Richdens SUPERSPAR through:

  • its website that identifies or relates to an online visitor or customer, whether they are an individual or a business;
  • competitions;
  • marketing activities. It is to be noted that for purposes of marketing campaigns, that further processing of personal information will be compatible with the original purpose of collection;
  • agreements and/or contracts concluded with the Company;
  • third party sources, where allowed to do so in law;
  • emails;
  • social media;
  • registers; and
  • other communications sources.

Use of Information

Richdens SUPERSPAR uses information to identify its stakeholders. Stakeholders’ information is necessary to enable Richdens SUPERSPAR:

  • make contact, if and when required, to promote its services and/or products or in relation to a customer care query;
  • perform its duties in pursuance of any contract;
  • comply with any regulatory or other business obligation;
  • carry out market research, business and statistical analysis;
  • carry out any other reasonable business operations.

Information may also be used for other purposes for which permission is given, or if required to by law, or if it is of public interest to disclose such information. Richdens SUPERSPAR undertakes to only process information that is required and relevant for the purposes set out above.

The Company will not intentionally collect information about children and will only process information about children with the consent of a parent or guardian, or if otherwise required to do so by law.

The Company does not intend to process any ‘special personal information as defined in the POPIA, which includes for example political, religious or health-related information, and will only process special personal information with the stakeholders’ consent, or if otherwise allowed to do so in law.

Stakeholders may on reasonable grounds object to the processing of information, after which SPAR Group Ltd undertakes not to continue to process, except when required to do so by law.

Information will be retained as long as necessary for the purpose it was collected and in line with the Company’s Record Retention Policy (drafted in line with regulations governing the duration information should be kept).

Sharing of Information

Richdens SUPERSPAR will only share information with third parties with a stakeholder’s consent or if otherwise required to do so by law.

Richdens SUPERSPAR has trusted relationships with selected third parties who perform services on its behalf. All service providers are bound by contract to abide by the privacy policy guidelines of Richdens SUPERSPAR.

Safeguarding of Information

Richdens SUPERSPAR understands the value of information and will take all reasonable steps to protect the information from loss, misuse, or unauthorized access.

Richdens SUPERSPAR responsibility is to:

  • protect and manage information that its holds about its stakeholders;
  • make use of electronic and computer safeguards, such as firewalls and data encryption, to secure stakeholders’ information;
  • have physical and electronic access control to its premises; and
  • only authorize access to information to those employees who require it to fulfil their designated responsibilities.

Richdens SUPERSPAR is committed to use appropriate technical and other security measures in line with acceptable industry standards to safeguard stakeholders’ information.
Stakeholders can also help maintain the security of information by becoming familiar with the POPIA and implementing their own security measures and procedures.

Transactional Currency

Our online store will trade in the South African Currency of Rands. No hidden costs will be applied. All charges applicable to Vat exist and will be displayed prior to payment. All delivery charges will be displayed prior to payment.

Administration of This Policy

Richdens SUPERSPAR will be responsible for the administration, revision, interpretation and application of this policy, which will be reviewed as and when required.

Richdens SUPERSPAR — JB Retail 2401 (Pty) Ltd