Terms & Conditions

Online Shopping Terms and Conditions

Welcome to the Richdens SUPERSPAR Online and hereinafter referred to as Richdens SUPERSPAR . Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our Website and any products or services that you may order online.

These online shopping terms and conditions apply to all purchases ordered online at https://app.richdensonline.co.za. Please read them carefully and print a copy for future reference.

You are required to register with us before placing your first order online. Please click on Register to complete the registration process. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our Website, including the additional online shopping terms below.

Online Registration

After downloading the app,

As part of the registration, you will be required to enter your email address and password. The password must have 8 characters and include at least 1 control and at least 1 upper case and at least 1 lower case and at least 1 numeric. A OTP will be sent to your email address which you must input to complete the registration process.

Product sales and availability

All products displayed on our Website are subject to availability. All prices shown on our website are quoted in SOUTH AFRICAN RANDS and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

A delivery fee will be charged for each order placed by you. This may change from time to time but will be shown at the time of payment.

Methods of payment

Credit and Debit Cards are the accepted payment method available on the Richdens Online Platform.

Online Payment

Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, and payment card details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment card and that there are sufficient funds available to pay for the order.

Payment on Delivery

A tap and pay service is available for you to choose. Our delivery agent will arrive with a device to accept that payment. Goods may only be delivered once the payment is successful.

Stock Availability

Richdens SUPERSPAR will endeavour to provide your full order as much as possible, however should an out of stock occur we will pick a substitute if you allow us to. This is part of your order process. If this is the case, the store will substitute the product as per the note provided before checkout or will substitute the product closest to the original brand/price of the original product selected. In cases where substitutions have not been opted for, the store will mark the item as out of stock and not include it as part of the order. If you have paid in full online prior to delivery the driver will deliver an online voucher that you can use to offset your next purchase with us. This online is non-transferrable and only redeemable on our online app.

Confirmation of Orders

Once you have completed your order you will receive an email with a transaction number as an order confirmation. Richdens SUPERSPAR will then action your delivery as per your order.

Delivery

Our delivery charges are R30 per delivery within 5 km of Richdens SUPERSPAR, R45 between R 5 km and 10 km, R75 over 10 km. At this stage we are not able to delivery outside of 20km.

Delivery is subject to the customer providing an accurate delivery address.

Richdens SUPERSPAR may terminate service to a specific customer or delivery address in the following (but not limited to) situations: -

• Conditions that may pose a threat or danger to the driver or any assistant
• Unavailability of legally prohibited parking space
• Excessive distance between the store and delivery location
• Unreasonable expectations or procedures beyond the drivers control that limit access to the delivery location e.g., obstacles, security procedures, no doorbell or intercom, no clearly marked signage to indicate the house number or complex name, etc.
• Repeated failed deliveries due to the customer not being available within the selected delivery slot.
• The recipient taking delivery is under the age of 18(eighteen years old)

In this event the customer will be re-imbursed within 3 days

You can view the status of your order via the app

In – pick - order is currently being picked.

Picked – your order has been picked, awaiting despatch.

Dispatched – or is out for delivery.

Delivery Returned – delivery was not successful. Our staff will reach out to you.

The driver will follow contact less delivery procedures on parcel handover to the customer and place parcels on the customer’s doorstep. The driver is not permitted to enter the building, open parcels and view or inspect products. Should the customer discover that a product is damaged on delivery, all parcels and products contained within the parcels must be returned with the driver.

Please press the rate our service button and let us know what was wrong so we can action a suitable remedy.

Our team will then be in touch with you once the driver returns so we can remedy.

Only orders that total a value of R250 or more will qualify for delivery.

Quantity Limits

There is no maximum order, however if the quantity of items does not safely fit into a motorbike, your order will be scheduled for the next available bakkie delivery.

Liquor Sales

No alcohol for sale to persons under the age of 18 years.

The sale and delivery of liquor is subject to national and regional statutory regulations. Accordingly, we may not accept orders for delivery of liquor where this is prohibited. Alcohol purchases will require proof of age on delivery.

The following guidelines apply in terms of liquor consumption:

• Drink Responsibly
• Liquor not for persons under 18
• Do not drink and drive
• Pregnant women should not drink alcohol
• It is illegal to drink in public spaces

Tobacco Sales

Please note that the Tobacco Controls Act of 1993 prohibits the sale of Tobacco products through Online Shopping or other electronic media.

Refunds and Returns Policy

Richdens SUPERSPAR strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of and comply with the Consumer Protection Act.

If you are not entirely satisfied with your purchase or would like an exchange, please return it to the store you purchased from with the card used for payment within 7 days for perishable items or 30 days for non-perishable items.

Cancellations

A customer can cancel an order or line item within an order before picking has been finalized, dispatch has started or delivery for that order has taken place

Full Order Cancellations

Order may only be cancelled if the pick has not yet been completed.

Press the cancel button in the app to cancel your order if the status has not advanced to picking. If the order has been picked and you need to cancel, please contact us on 031 7615540 for further assistance.

Risk and Ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.